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How to Track Your Order

In case of not receiving the order within 24 hours please contact us

Change the shipping address during checkout

You can update your address when you checkout on

Add an item(s) to your cart.

Click Cart.

Choose how you’ll pay.

Click Proceed to checkout.

Sign in to your Shopzz account if you haven’t already, or click Continue as a guest.

Under Shipping address, check that the address you want your order shipped to is correct. If it isn’t correct, click Change.

Select a shipping address or click Add an address to enter a new address. Click Ship here once you have the right address.

Click Place your order.

Refunds, Returns, and Exchanges for Buyers

Shopzz is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

Before purchasing, it is best to locate and get familiar with the shop’s Returns & exchanges policy. You can view this information by clicking the Policies link at the top of their shop homepage. You can also go to the shop policies link in the listing overview on an individual listing page.

Specific questions about a shop’s policies are best answered by the seller. You can use Conversations to contact the seller before ordering to get clarification.

Returning an item

It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:

Confirmation from the seller via Conversations or Shopzz's case system that they’ll accept the return

A return shipping address provided by the seller

The timeframe in which the seller expects to receive the returned item

An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)

We also recommend holding on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.

Take a look at these Help articles for more information about returns and refunds:

Canceling a Purchase

Contacting a Seller

Finding Your Refund

Issues with a transaction

Since each seller on Shopzz runs their own shop, Shopzz is not directly involved in transactions between individual buyers and sellers.

This also means when you encounter an issue with a transaction (such as a non-delivery or an item not being as described), we ask that you first contact the seller directly to work towards a resolution. Because Shopzz is not directly involved in the transaction between buyers and sellers, we are unable to issue immediate refunds for purchases.

While it’s our hope that both the buyer and seller will come to a mutual resolution, we can’t guarantee this will be the case.

If you’re unable to get in touch with the seller or work things out with them directly, the next step is opening a case.

Please be aware that not all issues will be eligible for mediation within Shopzz's case system.

Here are a few resources that may help you:

Report a Problem with an Order

Buyer Case Resolution

Why Can't I Open a Case?

EU Directive on Consumer Rights